The intake exception protects qualification accuracy while forcing duplicate work on qualified leads.
Case managers need enough evidence to trust the AI decision, while prospective clients need a fast path through intake.
Who you’d be doing this for
“I had three people ask why the same lead was back in the queue again.”
Chanwoo Kim · Intake Manager
She oversees case managers who turn prospective plaintiff inquiries into qualified matters.
What is at stake
Forty-two percent of leads with an uploaded document restart intake. You have to weigh a faster exception flow against the evidence case managers need to trust it.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- lead speed vs qualification confidence
- concise explanation vs review time
- release scope vs durable interaction pattern
Why EvenUp
First Mile AI depends on case managers moving qualified personal-injury leads forward without losing the evidence behind the qualification.
Written with these in mind
Not your kind of problem? 15 more at EvenUp, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.