A durable intake workflow is moving members faster than clinical review can catch them.
Pausing enrollment protects care-path safety, while continuing enrollment protects timely starts for accepted members.
Who you’d be doing this for
“I answered that I’d just had surgery, then the app moved straight into exercises.”
Marek Vasile · Post-surgical member
He is enrolling after a recent knee procedure and expects the intake questions to place him in the appropriate care path.
What is at stake
Two confirmed records and mixed system evidence indicate recent-surgery members can bypass clinical review. You have to weigh a full enrollment pause against a tightly verified containment and migration path.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- enrollment continuity vs clinical review
- durable migration vs uncertain cohort evidence
- automation speed vs verified remediation
- care-team capacity vs intake containment
Why Hinge Health
Clinical intake determines whether members enter the right musculoskeletal care path before personalized exercise therapy begins.
Written with these in mind
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This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.