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Lift report use before the QBR turns into a value debate

You’re the customer success / solutions lead. Your team is in the room. Printed Oct 18, 2026.

Promotion activity is visible, but retailer leaders cannot yet connect it to household orders.

The upcoming QBR needs a credible value story while the merchant team has limited time to learn a new reporting habit.

Who you’d be doing this for

“My VP asked what the ads actually moved, and I was still pulling screenshots together.”

Navin Rao · Digital Commerce Manager

Owns online grocery performance for a regional retailer using StorefrontPro and CarrotAds.

What is at stake

The retailer’s merchant team has not used the promotion report since launch, despite stronger checkout activity. You must weigh fast adoption against a value story that the retailer can trust.

Why it isn’t already fixed

Every obvious fix costs something else. That’s the part you’d have to decide.

  • quick QBR preparation vs verified account evidence
  • merchant adoption vs technical capacity
  • promotion activity vs retailer value realization
  • commercial readiness vs trusted advisory

Why Instacart

StorefrontPro and CarrotAds only earn durable retailer confidence when merchant teams can connect digital commerce activity to completed grocery orders.

Written with these in mind

Consultative Customer Success LeaderRetail Technology AdvisorPost-sale Value Strategist

Not your kind of problem? 46 more at Instacart, or browse every organization.

This is the setup. The work is inside.

Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.