Photo-based speed is colliding with the inspection path drivers must be able to use.
Claims needs to close damage files quickly, while Legal needs each affected driver to have a defensible choice and record.
Who you’d be doing this for
“The body shop asked why nobody had looked at the car, and I didn’t know what to tell them.”
Aditya Pillai · Personal Vehicle Owner
A Washington policyholder whose vehicle damage claim was handled through the app.
What is at stake
Washington drivers say they could not find a path to request an in-person inspection after photo-based damage reviews. You must weigh a defensible remedy against reopening claims that drivers expected to be settled.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- rapid photo evaluation vs. meaningful inspection access
- narrow remediation vs. consistent policyholder treatment
- claims capacity vs. regulatory precedent
- automated summaries vs. verified claim records
Why Lemonade
App-led auto claims depend on photo evaluation, so the Washington control decision reaches both active policyholders and the digital claims flow.
Written with these in mind
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This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.