The triage queue must admit agent-created work without hiding urgent human work.
Agent usefulness protects throughput while visible human urgency protects delivery decisions.
Who you’d be doing this for
“I found the escalation two days late because it looked like every other generated issue.”
Fernanda Cardoso · Product Manager
He reviews incoming work for a product team and is accountable for keeping urgent delivery issues visible.
What is at stake
Agent-created issues now make up 51% of intake, and urgent human work waits 2.3 days on average. You have to protect human urgency without stripping useful agent work from the queue.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- agent throughput vs urgent human visibility
- automated confidence vs reviewer understanding
- release commitment vs interaction certainty
- desktop density vs mobile clarity
Why Linear
Linear’s agent platform places third-party agents alongside people in the core experience, making intake clarity central to product-development work.
Written with these in mind
Not your kind of problem? 17 more at Linear, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.