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Something new at Maven Clinic

Show employers where members stall between care teams so handoffs finish

You’re the customer success / solutions lead. Your team is in the room. Printed Oct 15, 2026.

The caregiving handoff promises continuity while separate contracts keep the experience divided.

Benefits leaders need one member journey, while care teams must preserve the boundaries of separately operated services.

Who you’d be doing this for

“My HR team keeps asking whether anyone actually gets through the handoff, and I don’t have a clean answer.”

Lemma Fekadu · Benefits Manager

Manages family-health benefits for a self-funded employer using separate contracts for care navigation and caregiving support.

What is at stake

Employees are repeating intake after a caregiving handoff, and pilot employers cannot see whether connections are completed. You have to weigh a clearer employer story against the limits of separate contracts and member privacy.

Why it isn’t already fixed

Every obvious fix costs something else. That’s the part you’d have to decide.

  • member continuity vs. separate service boundaries
  • employer reporting vs. member privacy
  • partner speed vs. repeatable value evidence
  • caregiving expansion vs. administrative simplicity

Why Maven Clinic

Maven Enterprise connects family-health support with Wellthy through a warm handoff that employers must be able to explain and evaluate.

Written with these in mind

Enterprise Customer Success StrategistBenefits Solutions ConsultantPartner Success Lead

Not your kind of problem? 14 more at Maven Clinic, or browse every organization.

This is the setup. The work is inside.

Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.