The event-air handoff is distorting the cost of work that still needs specialist care.
Consistent global reporting protects staffing decisions, while local handling differences protect complex traveler outcomes.
Who you’d be doing this for
“My attendees keep asking who owns the last-minute changes, and I need one clear answer.”
Hedda Solberg · Corporate Travel Manager
Runs an enterprise event travel program whose travelers depend on coordinated group-air support.
What is at stake
Two regions are counting consultant-supported event-air work differently after the handoff. You have to weigh a fast reporting correction against preserving the local detail that explains real service demand.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- global consistency vs local service reality
- margin visibility vs workload visibility
- fast correction vs durable operating definition
Why Navan
Navan Events depends on one view of online and offline event-air work as it combines platform-enabled travel with high-touch group-air service.
Written with these in mind
Not your kind of problem? 54 more at Navan, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.