Held supplier seats are pulling against verified traveler decisions.
The event needs rapid recovery while finance needs every exception payment and approval trail to withstand review.
Who you’d be doing this for
“My event lead keeps asking who is actually protected, and I don't have one answer yet.”
Philippa Brown · Corporate Travel Manager
Owns duty of care and event travel delivery for the affected enterprise program.
What is at stake
Six hundred event travelers have conflicting cancellation and replacement records, with supplier-held seats expiring in 36 hours. You must weigh fast continuity against controlled exception spend and a defensible approval record.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- traveler continuity vs. payment control
- supplier-seat urgency vs. verified status
- consultant capacity vs. contracted service
- gross margin vs. high-touch recovery
Why Navan
Navan Event Travel Platform must support both platform-enabled travel and high-touch group-air service when a large program is disrupted.
Written with these in mind
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This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.