A saved bank-account change is not consistently reaching the payout decision.
Employees need timely reimbursement while finance needs confidence that money follows the current account details.
Who you’d be doing this for
“I approved the report yesterday, and now the employee is asking why the money still says pending.”
Joao Navarro · Expense Administrator
Manages reimbursement exceptions and employee bank-account updates for a corporate expense program.
What is at stake
Approved reimbursements can remain pending after an employee changes bank details. You must weigh faster routing against sending money using stale account information.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- reimbursement speed vs account-change safety
- routing automation vs operational review
- clear status vs implementation scope
Why Navan
Navan Expense connects reimbursement approvals, payment routing, settlement, and reconciliation in one expense workflow.
Written with these in mind
Not your kind of problem? 54 more at Navan, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.