Holiday ordering continuity is pulling against an evidence-backed account commitment.
The restaurant group needs confidence that guests can order reliably, while finance needs a claim about lost revenue that can withstand review.
Who you’d be doing this for
“My GMs keep asking why the phones are ringing when orders should be coming through online.”
Uwase Okello · Director of Operations
Oversees service and ordering performance across the 24 restaurant locations.
What is at stake
Completed direct-order revenue has fallen after the POS rollout, and the group has five days to choose its holiday ordering path. You must weigh a credible recovery commitment against claims that still need verification.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- holiday continuity vs verified revenue claims
- operator urgency vs finance scrutiny
- account retention vs scalable precedent
- guest confidence vs rollout stability
Why Owner
Direct ordering, POS, and guest retention sit in the same operating relationship for multi-location restaurant groups.
Written with these in mind
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This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.