Location growth and guest retention are visible in different places.
Operators need a shared view of repeat direct guests, while financial records still need to reconcile to the day.
Who you’d be doing this for
“My managers all have a different story for why regulars stopped coming back, and I’m still stitching it together.”
Gabriela Novikov · Director of Operations
Oversees weekly performance across a growing restaurant group and decides where managers focus guest-retention effort.
What is at stake
Multi-location operators cannot see which locations are losing repeat direct guests or why. You must weigh a useful first retention view against definitions operators and Finance can both trust.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- location-level action vs consistent group definitions
- operator clarity vs financial reconciliation
- Lighthouse urgency vs one-platform leverage
- AI suggestions vs operator confirmation
Why Owner
Lighthouse customers need direct ordering, loyalty, CRM, and reporting to work as one platform as their locations scale.
Written with these in mind
Not your kind of problem? 17 more at Owner, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.