The referral is only valuable when an employee can actually connect to the resource.
The employer needs clear evidence of support while members need referrals that work in their local circumstances.
Who you’d be doing this for
“My HR team keeps asking what happened after the referral, and I don’t have an answer.”
Stavros Ferrari · Benefits Manager
Owns the employer’s behavioral health benefit and fields questions from HR leaders about whether referred employees receive practical support.
What is at stake
Community-resource referrals are connecting only 54% of employees who need them. You have to weigh a faster handoff against accurate, confidential local support information.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- rapid member follow-up vs. accurate local resource details
- employer visibility vs. member confidentiality
- higher referral connection vs. coverage accuracy
- centralized support vs. local relevance
Why Spring Health
Spring Care connects behavioral health navigation with work-life, financial, legal, and basic-needs support for employer populations.
Written with these in mind
Not your kind of problem? 18 more at Spring Health, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.