The assessment recommendation and the member’s next care step do not yet live in one governed record.
Benefits reporting needs a clear access outcome, while clinical interpretation needs the pathway to retain its service-level nuance.
Who you’d be doing this for
“My finance partner asked what happened after the assessment, and I still had to send three separate tables.”
Khamis Wekesa · Benefits Manager
Uses employer reporting to judge whether employees who seek mental-health support reach the care they were directed toward.
What is at stake
Medical Affairs cannot consistently show what happens after an assessment recommendation across care services. You must weigh a reusable pathway definition against the clinical nuance it could flatten.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- reusable pathway model vs. clinical nuance
- fast stakeholder answers vs. governed definitions
- cross-service linkage vs. source-record limits
- broad coverage vs. maintainable first release
Why Spring Health
Spring Practice connects assessment, navigation, and multiple care services, making a shared care-pathway record essential to explaining access across that continuum.
Written with these in mind
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This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.