A fixed operational change can be manageable on paper while remaining fragile in a merchant’s actual trading calendar.
Continuity needs may conflict with the controls required to make a large migration safe and accountable.
Who you’d be doing this for
“My whole year can hinge on a few weekends—I can’t arrive and hope the payments work.”
Njoroge Kibet · Festival Catering Owner
Relies on portable card acceptance for a short, high-revenue run of outdoor events.
What is at stake
Three weeks out, 39% of the cohort is flagged not ready, and automated summaries conflict with source records on 14% of accounts. You have to decide who moves and who waits, with peak trading close and the date fixed.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- cutover completion vs. merchant payment continuity
- automated summaries vs. verified source evidence
- uniform controls vs. seasonal merchant exceptions
- deadline certainty vs. real-world readiness
Why SumUp
For SumUp, this can matter when payment continuity for small businesses depends on both accurate account understanding and controlled change.
Written with these in mind
Not your kind of problem? 9 more at SumUp, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.