A disconnected tablet leaves staff choosing between speed and certainty about the order.
Fast recovery protects service flow, while preserving one order state protects payments and kitchen tickets.
Who you’d be doing this for
“When the tablet drops, my staff ask whether the order reached the kitchen, and nobody knows.”
Klara Bjork · Restaurant Owner
Runs a small restaurant with several tablets and relies on shared open orders during peak service.
What is at stake
Interrupted open orders can be recreated, charged twice, or sent twice to the kitchen. You must weigh a fast recovery flow against certainty about shared order state.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- fast service recovery vs. one authoritative order state
- cross-device continuity vs. duplicate payment risk
- kitchen throughput vs. duplicate ticket prevention
- focused learning vs. platform-wide consistency
Why SumUp
Table management, open orders, checkout and printer integrations meet at the restaurant station where a lost order interrupts service.
Written with these in mind
Not your kind of problem? 24 more at SumUp, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.