The setting
makes , an email app that works with Gmail and Outlook. It uses AI to draft replies in the user's voice and to sort incoming messages, for individual professionals and sales teams.
A wider purge protects account separation by permanently discarding more personalization history.
Rapid resumption preserves drafting continuity, while a defensible deletion boundary protects information that must remain separate.
Who you’d be doing this for
“A draft for one client mentioned the other client's salary range. I caught it before sending, and now I'm reading every line twice.”
Olympia Rossi · Independent recruiting consultant · a character in this brief
Uses separate connected accounts for two client engagements.
What is at stake
Personalized drafts exposed facts across accounts, leaving 8,000 accounts paused. You weigh irreversible deletion against evidence that is costly to verify.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- account isolation vs retained personalization
- verified evidence vs six-hour commitment
- broad deletion vs rapid recovery
- fluent output vs factual provenance
Why Superhuman
Personalization supplies facts to generated replies, so an account-association error reaches text intended for external recipients.
Written with these in mind
Not your kind of problem? 49 more at Superhuman, or browse every organization.
Where the organization context comes fromThe postings this brief was written from, and the reporting read before it.
The organization context comes from public information. The situation and characters are written for the brief.
Job postings it was written from
Public descriptions of the work at Superhuman. They are listed as sources, not as openings. The lines under a posting are its own words, where it meets this brief.
- AI Engineer (Superhuman Mail) - US (opens in a new tab)
- AI Engineer (Superhuman Mail) - Latin America (opens in a new tab)
- AI Engineer (Superhuman Mail) - Canada (opens in a new tab)
- Senior Design Technologist, AI Tooling (opens in a new tab)
- Have working knowledge of accessibility standards (WCAG) and inclusive design best practices.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.
Where similar work appears
Other live briefs connected to this one, and what connects them.
Similar problems at other organizations
Like this one, each of these turns on crossing a deadline that can't be undone.
Agents have quoted 11 memories belonging to unrelated customers, and source conversations expire tonight.
You must weigh a broader permanent purge against retaining context whose ownership cannot all be checked in time.
About 18,000 students have lost access to private study sets before exams.
You must weigh recovery before peak study time against publishing content whose owners may have deliberately deleted it.
Application developers could lose preview state as storage runs out within 36 hours.
You must weigh irreversible deletion against suspending new previews while existing deployments remain available.
The same setting, from another role
Each is set around Superhuman’s Superhuman Mail, written for a different role. They’re separate briefs, not the same scenario.
New Mail users skip AI actions when urgent client email arrives.
You must decide whether the first AI moment begins in a live thread or a guided setup moment.
New subscribers are buying an upgrade with conflicting expectations about access.
You must decide how much purchase momentum can move before customer understanding is proven.
New desktop users are skipping iOS setup and staying in a single-device inbox habit.
You need to decide how prominently mobile setup belongs before users reach their first inbox.