Enrollment can look healthy while sustained participation quietly erodes.
Early momentum and durable engagement do not always respond to the same explanation of care.
Who you’d be doing this for
“Enrollment got attention, but I need members to actually stay with the program.”
Usha Malhotra · Population Health Manager
Oversees cardiometabolic program performance across employer groups within a health plan.
What is at stake
Only 31% of enrolled members remain engaged at 30 days, against a 48% target. You must weigh clearer expectations against approval timing and the care experience members will actually receive.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- fast outreach vs accurate diagnosis
- member clarity vs care-scope discipline
- plan consistency vs employer-group variation
Why Sword Health
Member access, activation, engagement, outcomes, and ROI determine whether health-plan customers see value in covered virtual care.
Written with these in mind
Not your kind of problem? 46 more at Sword Health, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.