Enrollment flows can lose people at the moment reassurance is most needed.
Clear informed consent has to coexist with a short, confident path into care.
Who you’d be doing this for
“We’ve already reached the right people. I can’t explain why they disappear at the last step.”
Unai Navarro · Population Health Manager
Oversees enrollment performance for a covered employee population.
What is at stake
Completion after eligibility has fallen from 78% to 66% at the final acknowledgement screen. You have to weigh a clearer path into care against preserving an informed consent moment.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- informed consent vs. completion speed
- mobile clarity vs. required detail
- quick recovery vs. root-cause improvement
Why Sword Health
Pulse depends on eligible members completing enrollment before its AI-first cardiometabolic care journey can begin.
Written with these in mind
Not your kind of problem? 46 more at Sword Health, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.