Figma
Customer Success / Solutions LeadAppliedAug 6, 2026

Capture review feedback in contextual comments

Feedback often becomes slower when context is separated from the work being reviewed.

Teams seek broad participation, while unstructured channels make decisions harder to reconcile.

By Friday, I’m stitching together comments from three places just to know what changed.

Aiko Kimura · Design Program Manager

Coordinates review schedules and decision records across product squads at the customer.

What pulls against what

  • open participation vs. contextual feedback
  • release urgency vs. durable workflow change
  • notification reach vs. reviewer overload
  • standardization vs. squad autonomy

What is at stake

Fragmented feedback slows release decisions and obscures accountability. Improving contextual review behavior can shorten reconciliation without reducing stakeholder input

Why Figma

At Figma, the pattern can shape whether collaborative files remain useful after the first design pass.

Written for

Customer success solutions leadCross-functional adoption strategistWorkflow change coach

This is the setup. The work is inside.

Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.