Figma
Customer Success / Solutions LeadComplexAug 6, 2026

Safeguard design references and access during migration

A controlled transition becomes difficult when continuity and certainty must be preserved at the same time.

Delivery teams need movement, while risk owners need proof that each critical reference remains trustworthy.

I can’t have engineers building from a file that only looks current.

Cheng Lim · Design Systems Manager

Owns the customer’s approved interface references and is accountable for teams finding the right launch assets.

What pulls against what

  • launch speed vs. verified readiness
  • implementation continuity vs. controlled access
  • automated flags vs. human validation
  • customer urgency vs. compliance evidence
  • central control vs. durable collaboration

What is at stake

A fixed migration and launch window leaves little room for uncertain references or access gaps. Verified readiness protects both implementation continuity and customer trust

Why Figma

At Figma, these moments can determine whether collaboration remains dependable when customers make hard-to-reverse changes.

Written for

Risk-aware customer success leadEnterprise solutions leadCustomer escalation strategist

This is the setup. The work is inside.

Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.