Clarify improvement-use expectations for uploaded matter documents
Customer expectations can become consequential before they settle into a single privacy question.
Precision in present commitments may compete with the flexibility needed for future product learning.
“I need a straight answer before I ask partners to put more of our work into this.”
Artem Stanescu · Chief Knowledge Officer
Leads knowledge and innovation programs at a global law firm considering broader deployment for matter-based work.
What pulls against what
- customer certainty vs. future flexibility
- market precedent vs. product-specific evidence
- simple assurance vs. meaningful choice
- contract consistency vs. evolving expectations
What is at stake
Inconsistent answers create procurement friction and weaken confidence in uploading sensitive legal materials. A coherent objective creates room to learn without making accidental promises
Why Harvey
At Harvey, this may matter because uploaded legal materials can carry unusually strong expectations of confidentiality and purpose limitation.
Written for
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.