Reframe uneven after-hours coverage before service erodes
Coverage strain can signal several different operating problems at once.
Protecting responsiveness may require different choices than reducing individual burden.
“When a filing is moving, I don’t care whose queue it is—I need a clear path.”
Sara Iglesias · Litigation Partner
Relies on timely assistance when a late-stage filing requires research, drafting, or document analysis support.
What pulls against what
- employee sustainability vs. response continuity
- standardization vs. local work realities
- measured demand vs. perceived burden
- fast diagnosis vs. learning before commitment
What is at stake
The evidence points to a real strain but not a settled cause. Defining the right operating outcome determines whether a pilot improves continuity or merely redistributes fatigue
Why Harvey
At Harvey, it may matter when dependable support for legal work depends on sustained internal operating capacity.
Written for
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.