Assess follow-up research as a retention signal
More activity can signal either deeper value or unresolved work.
The same research pattern may reflect productive inquiry, uncertainty, or both depending on the matter.
“Sometimes the follow-ups are how I get to the real issue; sometimes I’m just not convinced yet.”
Bruna Correia · Senior Associate
Uses grounded research to develop arguments across fast-moving disputes and advisory matters.
What pulls against what
- retention correlation vs. customer value
- productive inquiry vs. unresolved research
- fast experiments vs. meaningful learning
- growth interpretation vs. legal quality interpretation
What is at stake
The team must avoid mistaking unresolved research for healthy engagement. A clear framing can guide future bets without prematurely committing the roadmap
Why Harvey
At Harvey, this can matter because legal research value often emerges over several linked judgments rather than one answer.
Written for
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.