The same Design capacity is carrying commitments that leadership plans to announce together.
Patient-access delivery needs clear dates, while the planning cycle needs to avoid promises that one shared capacity cannot support.
Who you’d be doing this for
“I’ve already called two offices that said they took my plan, and neither had an opening.”
Aleksei Lazarevic · Therapy-Seeking Patient
An insured patient relying on search and booking improvements to find a covered outpatient clinician.
What is at stake
Two R&D commitments depend on the same Design capacity, yet both carry published-ready dates. You have to weigh planning speed against making the capacity tradeoff visible now.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- planning speed vs. credible commitments
- shared Design capacity vs. parallel product priorities
- local delivery certainty vs. cross-functional visibility
- patient-access outcomes vs. mid-quarter reprioritization
Why Headway
In-network mental health care access depends on coordinated product work reaching patients and clinicians when promised.
Written with these in mind
Not your kind of problem? 34 more at Headway, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.