Listed in-network care and reachable appointments are no longer the same signal.
Directory confidence protects patient trust, while verified capacity protects the accuracy of every access claim.
Who you’d be doing this for
“An employee asked me for a therapist who could actually see them this month, and I had no clear answer.”
Esteban Teixeira · Benefits Manager
She helps employees use their health-plan mental health benefits and is asked where they can find a covered clinician.
What is at stake
Patients are reaching in-network listings that do not reliably become timely appointments. You must weigh fast operational visibility against data that is governed enough to guide network decisions.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- speed to operational insight vs governed lineage
- directory coverage vs reachable appointments
- source flexibility vs stable data contracts
- warehouse cost vs refresh freshness
Why Headway
The provider marketplace depends on turning insurance-filtered search results into real outpatient therapy and psychiatry appointments.
Written with these in mind
Not your kind of problem? 34 more at Headway, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.