The offsite calendar is consuming the only shared time for a patient-access decision.
Travel certainty protects executive time, while a delayed decision leaves R&D priorities unresolved.
Who you’d be doing this for
“I’ve already called two offices, and I just need to know who can actually see me.”
Tigist Kassa · Therapy-Seeking Patient
A patient trying to find a covered outpatient therapy appointment through the marketplace.
What is at stake
A shared patient-access decision has lost its only prepared meeting window to duplicate travel holds. You have to weigh calendar certainty against the cost of delaying the decision.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- travel certainty vs decision timing
- executive focus vs meeting availability
- preparation quality vs calendar speed
- offsite continuity vs patient-access urgency
Why Headway
Patient access depends on Product and Engineering leaders having time to decide what moves next.
Written with these in mind
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This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.