Fast follow-up protects momentum, but unsupported promises damage health-system trust.
The discovery record must move quickly while every referral-access claim remains grounded in what was actually learned.
Who you’d be doing this for
“My discharge planners asked what happens after we refer someone, and I still don’t have a clear answer.”
Bent Bjork · Director of Care Management
Leads referral operations at a mid-market health system evaluating an outpatient behavioral-health referral partnership.
What is at stake
Only 35% of pilot opportunities get a usable next step within three business days. You must weigh faster follow-up against the seller’s responsibility for every claim sent to a health-system leader.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- follow-up speed vs. buyer-facing accuracy
- reusable playbooks vs. account-specific judgment
- commercial momentum vs. launch realism
- AI assistance vs. seller accountability
Why Headway
Health-system referral partnerships expand routes into in-network outpatient mental health care for patients seeking covered treatment.
Written with these in mind
Not your kind of problem? 34 more at Headway, or browse every organization.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.