A dependable referral path protects continuity, while a narrow first test protects provider capacity.
Health-system care managers need a clear route into outpatient care, while clinicians need referrals that fit their availability and practice.
Who you’d be doing this for
“I spent half my afternoon calling offices because the directory still didn’t tell me who could see her.”
Bo Nakamura · Behavioral Health Care Manager
Coordinates outpatient referrals for insured patients leaving a health-system care pathway.
What is at stake
Care managers are still calling clinicians individually because listed in-network care does not show who can take a patient soon. You must weigh a dependable referral handoff against provider capacity and a test narrow enough to learn from.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- referral reliability vs provider capacity
- partner urgency vs clinical boundaries
- tailored service vs repeatable channel
- fast entry vs measurable learning
Why Headway
The provider network already connects insured patients with outpatient clinicians, making the referral handoff a direct test of whether available care can become completed care.
Written with these in mind
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This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.