The setting
develops an AI answer engine that searches the web and gives answers with sources. is its AI agent that uses tools and applications to complete multi-step tasks for professionals and enterprises.
The renewal promises research capacity that the pilot's time records do not yet establish.
The customer wants a firm productivity commitment, while delivery leadership must protect capacity already promised to other customers.
Who you’d be doing this for
“My director took two hours out of next week's schedule, but yesterday I spent those hours checking the draft.”
Ishaan Kulkarni · Investment Research Associate · a character in this brief
Participated in the pilot and would coach colleagues during the expansion.
What is at stake
An investment firm's $480,000 renewal rests on savings that reviewers dispute. You must weigh a defensible outcome commitment against eight weeks of delivery capacity that signature locks in.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- renewal certainty vs deliverable commitments
- broad analyst adoption vs specialist-supported outputs
- reported savings vs retained review work
- customer capacity promises vs existing delivery obligations
Why Perplexity
Computer's research workflows must translate autonomous execution into accepted analyst work, not merely completed runs.
Written with these in mind
Not your kind of problem? 44 more at Perplexity, or browse every organization.
Where the organization context comes fromThe postings this brief was written from, and the reporting read before it.
The organization context comes from public information. The situation and characters are written for the brief.
Job postings it was written from
Public descriptions of the work at Perplexity. They are listed as sources, not as openings. The lines under a posting are its own words, where it meets this brief.
- AI Strategist, Legal (opens in a new tab)
- Build and deliver compelling, workflow-specific demonstrations: legal research, contract review and analysis, due diligence, drafting, deposition and discovery summarization, regulatory monitoring
- Assess whether we have the right research, contract, docket, and document-management integrations to serve each legal segment—and drive the roadmap where we do not
- Customer Success Lead (opens in a new tab)
- Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales
- Engage executive sponsors at our largest accounts and step in personally on strategic adoption efforts, high-stakes renewals, and escalations while building the team’s ability to own day-to-day execution
- Applied AI Architect, Perplexity Computer (opens in a new tab)
- This role is ideal for technical, consultative professionals who have led complex software implementations and can move comfortably between customer discovery, solution design, hands-on delivery, and executive communication.
- Convert repeated customer needs into reusable workflows, implementation patterns, demos, guidance, and product feedback.
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.
Where similar work appears
Other live briefs connected to this one, and what connects them.
Similar problems at other organizations
Like this one, each of these is about betting growth on an outside partner or launch.
An enterprise customer may remove two business units from its annual renewal today.
You must weigh preserving ten reporting workloads against committing to savings that a full monthly close has not tested.
A 4,000-seat business program may not renew because executives dispute what learner progress proves.
You have to weigh a fast commercial save against claims the evidence cannot support.
A $2.4 million gap separates campaign reporting from the advertiser’s internal reconciliation three days before the review.
You have to weigh renewal momentum against claims that can survive finance scrutiny.
The same setting, from another role
Each is set around Perplexity’s Perplexity Computer, written for a different role. They’re separate briefs, not the same scenario.
Connector onboarding takes 10 business days, and repeated review defects delay enterprise workflows.
You must decide where the draft packet ends and the engineers' approval of each schema, fixture and evaluation suite begins.
Scheduled research workflows stop after spending credits, leaving coordinators with incomplete briefings.
You must weigh useful visibility against protected connector details and uncertain agent plans.
Removed access sometimes still reaches workspace records through resumed sessions.
You must weigh rollout timing against proof that every connector fails closed.