Commit an accessibility transition for legacy readers
A fixed accessibility obligation can turn an aging device fleet into a hard customer decision.
Continuity for small merchants and equal access for their customers may require choices that cannot be deferred.
“If my reader stops working without a clear replacement, I’m stuck at the till.”
Duarte Romano · Corner-shop owner
Depends on an older reader as the only payment device at a small neighborhood shop.
What pulls against what
- accessibility assurance vs. merchant continuity
- fixed deadline vs. evidence verification
- fleet-wide simplicity vs. proportionate treatment
- replacement certainty vs. service disruption
What is at stake
A fixed legal deadline affects thousands of active terminals. The selected path must protect accessible payments while minimizing avoidable merchant disruption
Why SumUp
For SumUp, accessible in-person payments often depend on decisions made well before a merchant reaches the counter.
Written for
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.