Eliminate post-termination communications before cure deadline
A small eligibility-control failure can become a trust decision quickly.
Fast containment matters, but evidence must be strong enough to support a permanent correction.
“I need proof this is fixed, not another promise that it won’t happen again.”
Sahil Arora · Director of Total Rewards
Leads benefits governance for the employer that identified the eligibility-control issue.
What pulls against what
- rapid cure vs. verified proof
- permanent suppression vs. active-member continuity
- customer assurance vs. residual uncertainty
- privacy control vs. fragmented member experience
What is at stake
A customer has set a hard cure deadline after post-termination outreach was identified. The remedy must be permanent, auditable, and protective of active members
Why Sword Health
For covered virtual care, eligibility accuracy often sits close to member trust and customer assurance.
Written for
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.