Clarify split-check gratuity to prevent restarts
Small payment-flow changes often become visible only when service is busiest.
Teams tend to balance clearer choices for staff with preserving calculations guests already expect.
“When three tables need splits at once, I can’t have servers guessing what the screen means.”
Mariana Gonzalez · Dining Room Manager
Manages servers and resolves payment issues during dinner service at a busy full-service restaurant.
What pulls against what
- service speed vs. payment confidence
- clearer guidance vs. fewer taps
- rapid correction vs. calculation stability
What is at stake
A confusing checkout moment is slowing table turns during peak service. A focused fix can restore speed without changing payment math
Why Toast
At Toast, checkout clarity often affects both guest pace and the confidence of restaurant teams.
Written for
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