Watershed
Customer Success / Solutions LeadStrategicAug 6, 2026

Select a sponsor-backed next outcome

Mature reporting programs often reach a point where more capability is not the same as a clearer next outcome.

Sponsors may want visible progress while working teams prioritize what they can reliably absorb.

We’ve got the inventory. What I can’t tell yet is which next move will actually change how decisions get made.

Fiona Fontaine · Director of Climate Strategy

Sponsors the company’s broader climate program and wants reporting data to inform action without creating another disconnected initiative.

What pulls against what

  • executive ambition vs. operational pull
  • broad opportunity vs. testable outcome
  • external strategy optics vs. embedded adoption

What is at stake

The customer has room to expand, but not a shared definition of value. The wrong bet creates more activity without durable adoption

Why Watershed

This matters at Watershed because measured emissions can support several legitimate next steps, not all of which create equal customer value.

Written for

Strategic customer success practitionerValue consultantSolutions discovery lead

This is the setup. The work is inside.

Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.