The setting
is an AI platform for legal work, used by law firms and the legal teams of companies. is its software that uses AI agents to draft, negotiate, review, and manage contracts.
A newly approved contracting position does not establish how lawyers will use it.
Customer sponsors want evidence of changed practice, while limited specialist capacity pushes toward a repeatable service.
Who you’d be doing this for
“We approve the new position next month. My general counsel has already asked how we'll know people actually use it.”
Tomas Lazarevic · Deputy General Counsel · a character in this brief
Sponsors one participating customer's upcoming change to approved supplier-contract positions.
What is at stake
Three legal departments are changing their contracting positions without an agreed way to prove lawyers use them. You must weigh a repeatable customer service against the tailored guidance each policy change may require.
Why it isn’t already fixed
Every obvious fix costs something else. That’s the part you’d have to decide.
- repeatable service vs customer-specific judgment
- credible adoption evidence vs lawyer reporting burden
- configuration depth vs specialist capacity
- common measures vs justified legal exceptions
Why Harvey
Agents and playbooks built collaboratively on real matters make policy changes a customer relationship question as well as a configuration question.
Written with these in mind
Not your kind of problem? 56 more at Harvey, or browse every organization.
Where the organization context comes fromThe postings this brief was written from, and the reporting read before it.
The organization context comes from public information. The situation and characters are written for the brief.
Job postings it was written from
Public descriptions of the work at Harvey. They are listed as sources, not as openings. The lines under a posting are its own words, where it meets this brief.
- Legal Engineer (Law Firm, Corporate) (opens in a new tab)
- Legal Engineer, Mexico (opens in a new tab)
- Lead tailored product demonstrations aligned with the priorities of law firm practice groups and in-house legal teams, validating use cases and illustrating clear value.
- Partner with the marketing team to develop content that will resonate with lawyers, tailored to the unique needs of their practice areas and client types.
- Legal Engineer (Law Firm, Litigation/Regulatory) (opens in a new tab)
- Legal Engineer Manager, Germany (opens in a new tab)
- Harvey’s Legal Engineers are skilled lawyers from top-tier law firms who apply their legal experience to ensure that current and prospective customers understand how Harvey’s solutions enhance specific day-to-day workflows, working alongside Harvey’s Account Executives to support all aspects of our sales strategy.
- Lead product demonstrations tailored to the context of various law firm practice groups and in-house legal teams, asking questions to validate how Harvey can add value and then showcasing Harvey’s features and benefits relevant to each prospective client’s potential use cases.
- Customer Success Manager, Enterprise, EMEA (opens in a new tab)
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology.
Reporting read before this brief was written
The pieces closest to the situation in this brief.
On Sept. 10, 2026, Harvey introduced Contract Review Agents, which replace a static playbook rule set with agents built from a team's precedents, guidelines and unwritten judgment.
Contract Review Agents That Turn Past Deals Into Better Outcomes (opens in a new tab) · harvey.ai · Sep 10, 2026
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.
Where similar work appears
Other live briefs connected to this one, and what connects them.
Similar problems at other organizations
Like this one, each of these is about people starting something and never quite finishing it.
Only two of nine subsidiary workloads reached accepted production use within 60 days.
You must weigh a repeatable customer programme against the local architecture and reporting decisions that need individual attention.
Twelve departments need 60% of invited creators to publish three designs within 90 days.
You must weigh a repeatable programme against the different approval habits each department protects.
Workflow completion dropped from 78% to 41% after an approver field was added.
You must weigh complete approval data against a requester flow people will actually use.
The same setting, from another role
Each is set around Harvey’s Contracts, written for a different role. They’re separate briefs, not the same scenario.
Fewer lawyers keep coming back to contract review in Word each week, even as more of them try it for the first time.
You decide whether the AI may rank a release as the leading explanation when release exposure and user tenure point in different directions.
Business owners needed another explanation for 11 of 18 contract decisions in discovery.
You must choose what a new decision experience preserves, what it simplifies, and whether customers will return to it.
Lawyers could lose usable histories for 1,200 active contract reviews in 48 hours.
You must weigh continuity in live negotiations against carrying uncertain verification claims past an irreversible cutover.