Establish meaningful post-intake psychiatry continuity
A completed intake does not always reveal whether ongoing care was needed, expected, or accessible.
Continuity measures can reward persistence while overlooking cases where another care path was appropriate.
“The first visit was helpful, but I honestly don’t know what I’m supposed to do next.”
Sayuri Zhang · Freelance Graphic Designer
An insured patient who completed an initial psychiatry appointment and is uncertain whether to book a follow-up.
What pulls against what
- simple retention target vs. appropriate care pathways
- thin evidence vs. timely learning
- patient support vs. clinical neutrality
What is at stake
A simple retention target could misread patient needs. A better definition can guide reversible tests toward appropriate ongoing care
Why Headway
At Headway, this can influence how the organization understands access to ongoing covered psychiatry care.
Written for
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.