Sustain therapy attendance after the third visit
Early therapy continuity often weakens before patients explicitly say they are disengaging.
Convenient scheduling can support consistency, while rigid patterns can make care harder to sustain.
“I want to keep going, but my schedule changes every week and I keep losing the slot.”
Erik Larsen · Restaurant Manager
An insured patient attending weekly therapy whose changing shifts make recurring appointments hard to keep.
What pulls against what
- routine continuity vs. schedule flexibility
- broad outreach vs. targeted intervention
- patient convenience vs. clinician calendar reality
What is at stake
A decline in kept appointments can quietly interrupt treatment after a promising start. Improving early continuity could add thousands of completed sessions this quarter
Why Headway
At Headway, this may affect whether a first successful visit becomes an ongoing course of covered care.
Written for
This is the setup. The work is inside.
Running it puts you in the room: the full situation and its constraints, stakeholders who push back in their own words, and the decisions that are yours to make. What you produce becomes a Day One Plan — work you can show someone instead of describing.